FAQs

What is the garbage and recycling collection schedule?

https://servicesenligne2.ville.montreal.qc.ca/sel/infocollectes/?lang=en

Do I need to download the YULIV app for a service request or can I just send an email?

Yes you need to download the app for all service requests (except for 5735 St-Hubert).

If I leave during the winter, do I need to leave my heat on?

You need to leave it at a minimum of 15 degrees.

How to transfer or signup for Hydro account (electricity)?

https://www.hydroquebec.com/residential/customer-space/moving/become-a-customer.html

Do I need insurance for the apartment?

Yes we encourage you to get liability insurance as well insurance against theft.

Can I paint my room/apartment?

You will need authorization to paint any part of the apartment.

My entire apartment does not have power?

http://pannes.hydroquebec.com/poweroutages/service-interruption-report/

My entire apartment does not have water

If you havent received a prior notice from the city, you should call our office.

What do I do if there is an emergency during the hours the Yuliv office is closed?

Call the office at 514-284-5314, go to extension 105 and leave a voicemail.If the nature of your call is not a real emergency, it will get treated on the next business day.

Do I need a permit to park on the street?

Yes. You can contact 311 for more information.

 

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